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Karen Langston's avatar

JB I so with you! How are we letting this happen? We have been slowly conditioned to accept self checkout for years, and it seems to be only getting worse.

When I use a self checkout and something goes wrong, I'll jokingly apologize to the clerk and say, "Sorry, I didn't receive proper employee training."

And when "Karen-Annoyed" shows up, I start asking the important questions: "When do I get my W-2?" or "I'd like to speak to the manager about a raise." Because at this point I'm scanning, bagging, weighing produce, checking prices, troubleshooting technology, and performing quality control on composting produce. Somewhere along the way, the customer became part of the workforce. The only thing missing is an employee discount. Perhaps I need to speak about that with the manager for next time!

Ginta's avatar

Thank you! So interesting! I never knew this history! And your personal story is actually fun way to remember how close people were used to be back then. Mon taking you to those managers and talking.

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